Managing Johnson & Johnson’s global medical product donation programme
The scale of J&J’s donations programme is extensive; working across multiple subsidiaries, in numerous regions, with more than 50 NGO partners ; it’s extensive! The need? A system that could handle the complexities of the process for everyone involved in donations.
One of Johnson & Johnson’s guiding principles is to ensure everyone has equitable access to health, particularly those in vulnerable communities and those living in conflict and humanitarian relief. Part of realising this objective is the long-standing partnership between Johnson & Johnson (J&J) and International Health Partners (IHP).
Managing the scale and quantity of product offers and allocations was previously unwieldy. The challenge of recording and reporting on the impact of the donations programme was formidable.
The timely culmination of 15 years of trust and partnership led J&J to task IHP with creating a bespoke system that manages the product offers process and records the impact of its donation programme.
J&J’s goal was to have one product donation process, globally.
A standardised and compliant process
Mark Repath, Head of Customer Services at Janssen EMEA, volunteered for six months with IHP as a Talent for Good secondee to support the streamlining of product donations across Europe, the Middle East and Africa. Realising that billions of dollars worth of product was being wasted across the region because of confusion around differing guidelines and regulations, Mark and the IHP team collaborated to create an aligned process that laid the groundwork for the system that would later become Boaz.
The result of this collaborative partnership is an end-to-end unified global system for product donations; the single source of truth to track the impact of J&J’s donations. In use for nearly two years, Boaz has been rolled out across the globe, continually being improved for operational efficiency.
Kim Keller, J&J’s Corporate Contributions Manager says of the system:
Our goal is to globalize the system in support of all J&J companies and partners as a means of formalizing and strengthening those partnerships, maximizing the system’s impact, and channelling the best possible support to communities on the ground.
By offering increased visibility and alignment across teams, as well as a streamlined, automated approvals system, Boaz is facilitating the donation of more products in more countries. Once J&J’s strategic non-profit partners have undergone compliance checks, they are onboarded to the system to increase the ease of donation.
“The implementation of Boaz has given us an aligned platform for global product donations to support global distribution and reporting. All these improvements have increased our compliance and improved our reporting.”
Kim Keller, Johnson & Johnson Corporate Contributions Manager
End-to-end accountability
Boaz has been designed to encapsulate the entire product donation process. It has enabled J&J’s disaster relief response to be faster and more efficient. It has placed more product into the hands of more clinicians around the world, improving access to medicines within local clinic networks.
“Boaz helped us during a personnel transition – allowing us to provide reporting data to finance and tax from the system. This is something we would not have been able to access without it. It provides invaluable documentation to support transitional personnel changes. Without Boaz, we would have no idea of the status of a major donations program!”
Kim Keller, Johnson and Johnson Corporate Contributions Manager
By providing a system for NGO partners to report back to J&J, Boaz has increased accountability, transparency, and accuracy of reporting on-the-ground impact.
So far, using Boaz, J&J has offered 37 million treatments to 30 NGOs, operating in 103 countries.
Boaz received a Charity Times Award for Best Use of Technology in recognition of the system’s remarkable potential to transform disaster relief response and the wider product donation field.
Delivering more product to more people
Boaz makes it easier to deliver more medical product donations to more people in need. It empowers healthcare companies to achieve their impact goals and do more good for underserved areas of the world.
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£5 can help us to give 15 people treatment
£20 will provide 16 children with antibiotics
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£5 is enough to source and send £600 worth of medical supplies a year to people in need; enough to help approximately 50 people around the world.
£10 is enough to source and send £1,200 worth of medical supplies a year to people in need; enough to help approximately 100 people around the world.
£25 is enough to provide around 750 treatments in a year, helping approximately 250 people in need; and for some, is the difference between life & death.
£100 is enough to provide medicines and supplies for approximately 1,000 people a year living in disaster-hit and vulnerable communites.
Whatever you give, you could be making a life-changing, even life-saving difference to someone every month.
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Fox Court, 14 Gray's Inn Road,
London, WC1X 8HN
United Kingdom
Fox Court, 14 Gray's Inn Road,
London, WC1X 8HN
United Kingdom
